You might have heard about the upcoming PSTN switch-off, which is set to happen by January 2027. While your phones are still working today, they might stop working altogether if you don’t act before this deadline. Here’s a quick guide to help you understand what’s happening and what you need to do.
The Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN) will be permanently shut down by 2027, making way for IP (Internet Protocol) technology. This transition is happening because the old copper wire infrastructure that supports traditional phone lines can no longer meet modern communication needs.
Once the PSTN is switched off, every phone line in the UK will operate through fibre networks, making IP-based telephony the new standard. This shift also affects systems like alarms, door entry systems, CCTV, and EPOS machines that depend on old networks
The PSTN and ISDN networks are relics of the past, designed in a pre-digital era when mobile phones, high-speed internet, and cloud-based systems were unimaginable. Maintaining these systems is costly and inefficient, especially as businesses increasingly rely on modern digital technologies. Switching to IP telephony will enable faster, more reliable, and feature-rich communications that fit today’s business needs.
If your business still relies on traditional phone lines, it’s important to start planning now. After 31st January 2027, if you haven’t transitioned to IP-based systems, your phones, alarms, and other critical systems might stop working. Even before that deadline, the sale of traditional lines has already stopped, and services are being gradually phased out, so now is the time to act.
Here’s how to ensure your business is ready for the switch:
Take a close look at what systems in your business rely on PSTN or ISDN. This could include phones, security alarms, payment systems, fax machines, and even door entry systems. Anything running on traditional lines will need upgrading.
Move your communication systems to VoIP (Voice over IP) or another IP-based solution. These systems provide greater flexibility, allowing you to take calls on any device, from anywhere, on the same number. They also offer better call quality and cost savings.
Switching to digital also gives you the chance to modernise your business communications. Whether you need to integrate your phone systems with customer service platforms, enhance collaboration with video conferencing tools, or create a more flexible remote working environment, IP technology can make it happen.
This is where Managed Technology can make a real difference. We specialise in helping businesses like yours smoothly transition to digital telephony. Our experts will work with you to assess your current setup, recommend the best solutions, and ensure a seamless switch with minimal disruption. Don’t wait until it’s too late—speak to us today to see how we can future-proof your communications.
By partnering with Managed Technology, you’ll benefit from:
Switching to IP-based telephony doesn’t just keep you compliant with the 2027 deadline—it offers a host of benefits that can enhance your business:
The PSTN switch-off might seem like it’s far away, but 31st January 2027 will come quicker than you think. And waiting until the last minute could leave your business at risk of downtime or service disruption. By acting now, you can ensure a smooth transition and unlock the benefits of modern, digital telephony.
So, don’t delay—get in touch with Managed Technology today. Our experts are ready to guide you through the switch and ensure your business is ready for the future.